We are pleased to post our reviews from our satisfied guests here! These reviews were taken directly from FlipKey and Trip Advisor.
We have stayed at Luna Encantada for 3 years in a row now. That’s how much we love it. The location is excellent. You are on the beach. The facility is first class.
This year we noticed that the staff was more helpful and more available than the past two years. They did a fantastic job of making us feel welcome and making sure we had everything we needed. Outstanding!
We love being next to Fusion, which we consider to be one of the best places to eat in all of Playa.
We brought some friends this time that had never been to Playa or to Luna. They loved it and want to go back.
Visitor from West Des Moines Iowa
Reviewed on Flipkey
“Visit PDC the right way !”
Condos are the right choice for Playa del Carmen. Right on the beach, with easy access to restaurants and shopping. Unlike all the beach clubs surrounding this property, beach loungers are limited to residents and results in a very uncrowded atmosphere. The condos are very nice, with unbelievable views of the water. Sometimes it felt like we were on a cruise ship, because looking out from inside the condo, all one sees is water. Water pressure not good, but that is a minor concern. We’ve stayed at El Taj as well, and the units are very similar. But LE is less crowded, and no boats on the beach. Don’t listen to anyone that complained about fusion next door – the noise is minimal, and it’s kind of convenient having a nice bar and restaurant right next door.
Simon & Family Indianapolis, Indiana
Reviewed Dec. 2012 on Trip Advisor
Excellent R&R Stay at Luna Encantada
We stayed at Luna in November and it was a delightful stay in a 3 bedroom condo, overlooking the infinity pool and ocean. The condo was spacious, beautiful marble kitchen, every amenity we could think of and very clean and cozy. We sat out on our balcony enjoying a coffee every morning. Every day Odin our beach server set up our loungers and umbrella, and brought us menus to order food from the restaurant next door. Steps to the ocean and the pool, and very quiet and relaxing; a benefit to a condo hotel. Waking to the sounds of the ocean was a delight. Steps up to 5th avenue and shopping and dining. Luna rates as one of our best stays, and many thanks to Tonya Sarina, of Playa Beach Condos & Villas who arranged our perfect stay and arranged private transportation right to our condo. The staff were friendly and helpful! We’ll be back for sure!!
PDC Girl Ottawa, CA
For a stay in November 2011
Reviewed on FlipKey
Just returned from a fabulous 10 night stay at Luna Encantada!! We stayed in the unit B3 the penthouse. This was our 4th annual trip to Playa and the Luna Encantada. Everything about this complex is first class. The service of the staff is top rate and every need is administered to on the spot. Sebastian who is the beach cabana boy is readily available to set up beach loungers and umbrellas as well as grabbing food and drinks from Fusion across the street. It’s as simple as waking up in the morning and walking down 3 flights of stairs to a magnificent beach and escaping all the stresses of home life.
We are currently in the process of making Luna Encantada a twice a year destination due to the experiences we’ve had the last 4 trips there. The location is the best in all of Playa, right in the heart of town and a stone’s throw from the best boulevard in the world. There is never a dull moment walking down 5th Avenida in Playa del Carmen. The vibe of the town and the people is unparalleled. I recommend to anyone of any age to experience Luna Encantada and Playa del Carmen. The first time I went there 4 years ago my heart was won over and it gets better every time I go back. It changes the way I think about life in general. This place is a must!!!
Kingsin 6 from Roseville, California
For a Stay in February 2013
Reviewed on Trip Advisor
“This is my happy place”
My family and I have stayed in various units at Luna Encantada no less than 10 times (our favorites are D1, C2 and A1) and have never been anything but pleased. The beach-front location, infinity pool, and views make this property seem like your own little slice of heaven.
The units are lovely complete with granite counter tops, stainless appliances, well appointed kitchens and free wi-fi. Housekeeping comes every other day (they do a great job) and provides both clean bath towels and beach towels.The staff at the property are very attentive and accommodating.
I do feel obligated to mention the nightly fire show that is presented at Fusion (FABULOUS beach club and restaurant next door). The show lasts 15 minutes or so and includes a drum show. There’s no way of getting around this; it is loud. I recommend you just go on down and take in the show. It’s fun and you might as well see it because you’re definitely going to hear it.
I highly recommend Luna Encantada. It is by far my first choice of places to stay in Playa. Each time I walk through the door and pull back the curtains to find that breathtakingly blue sea I am overwhelmed by the beauty that is Playa del Carmen – or as I like to call it – my happy place.
Texas Senior Contributor
Reviewed Nov. 2012 Trip Advisor
“Fabulous condo, beach and location”
We stayed in unit E1 for two weeks and it was perfect for me, my husband and my mother in law. This first floor condo was very accessible for my mother in law who has mobility issues yet it was very private, secure and luxurious. Unlike staying at a large resort, we had a private beach and access to 5th avenue for shopping, groceries and an assortment of 1/2 star to 5 star restaurants. We had freedom and peace of mind staying at Luna – after a beautiful day in the sun, Mom would settle in and read/watch tv while hubby and I would often go for a drink on 5th ave. The condo itself has a great layout, lots of space and privacy for everyone — the beds were super-comfy. The entire staff works to assure all guests satisfaction and the property is exceptionally well maintained. It was our first ever condo rental after many all-inclusive resorts and this is how we’ll roll from now on. Special thanks to Tonya for making this our best trip ever.
For a stay in March 2013
Reviewed on Trip Advisor
“Fantastic Fun Stay at E3 Luna Encantada!”
This is by far the best oceanfront condo complex to stay in! We had another wonderful stay in E3, beautiful 3 bedroom condo with oceanfront condo, with a fab rooftop terrace, loungers and chairs. Excellent view from both the balcony and the rooftop! Half a block to the vibrant 5th avenue. Mere steps to the ocean & infinity pool! (big hit with kids) In the prime area of Playa!
All amenities you can dream of, are in this condo, big open well-equipped kitchen, dining area, large open space living room with comfortable couches & chairs, equipped with TV, CD player & DVD player, master king, (comfy bed), large master bathroom with walk-in shower, and two other comfortable bedrooms and bathroom.
We are never disappointed in our stays at Luna, and return often. The staff keep the place very clean, pool cleaned early each morning, plants tended to and watered, premises swept, and housekeeping is terrific meeting all your needs. Loungers & umbrellas are set up early morning for your private use (what a bonus!) Say hello to security who are so friendly and helpful at the front gate who open the doors for you, help with luggage & groceries & ensure you privacy & comfort are tended to. Can’t wait to go back. Thanks to Tonya Sarina of Playa Beach Condos & Villas for always a smooth booking experience & for always ensuring we have an excellent stay! Thanks to the staff, Alberto, Pako, Victor, Jose, Leo, Christina, Gloria et all! We’ll be back!!
Robusky Family Ottawa CA
For a stay in January 2013
Reviewed on FlipKey
“The best room in Playa del Carmen!”
This is the best place to stay in Playa del Carmen! We’ve stayed at a luxury resort in Playa and this condo has it beat hands down. It was exactly as described. The owners think of it as their second home and it feels like a home. We traveled with another couple and were thrilled to have places to hang out together. That’s something that you don’t get at a hotel. The balcony is amazing! You can see all the way up and down the main part of Playa del Carmen. We enjoyed eating breakfast while looking out over the ocean. Since Playa has such wonderful restaurants, we were not interested in an all-inclusive resort. We bought breakfast food, snacks, and drinks to have at the condo and then dined out for most lunches and dinners. The full kitchen makes it easy to cook if you want to. One fun thing about the condo is the guest book. People write in their favorite things to do and places to eat. We cannot wait to go back!!
For stay 06/08/08
Reviewed on VRBO
“Luna Encantada C-3”
We have traveled extensively all over the world and always stay in 5-Star accommodations. We loved, loved, loved this place. Beautiful, clean, location is perfect. For the first time in my life, we are considering buying a unit here because we can see us living here in the future. The Ritz is a step down from this place…
Steve & Cathy Texas for stay in April 2013 Reviewed on FlipKey
Awesome Place. Great location.
Just completed my 4th stay at Luna Encantada. This is a great condo complex. C3 with the terrace roof top has the best views. The staff on site at Luna is equally as wonderful. Alberto & Benjamin are always very helpful and pleasant to talk with. The young man who sets up chairs,tables on the beach and will take a food or drink order makes this a 5+ stars place to stay. Incredible service that you will not find at most condos.
Joe F. from Cincinnati
For a stay in January 2012
Reviewed on FlipKey
“Another Great Trio”
This is our 3rd year at Luna Encantada and our 2nd in Unit C3. Earlier years were great but this year the facility seems to have new life. Upon our arrival (11 people in 2 units C3 and D3) we were greeted enthusiastically by Alberto the condo manager. Things just got better. Paco the beach attendant was helpful and charming. Jose checked on us daily to make sure everything was well. Any requests were promptly taken care of. We had the opportunity to meet the condo association president also and was very impressed. New doors. Painted walls and railings. Light fixtures all working and a wonderful staff. I could not be more pleased with the facility and it’s people.
Iowa Pat, Iowa
For a stay in March 2013
Reviewed onTrip Advisor
We just completed a wonderful stay at Luna B-2. The location is perfect. The condo is huge and very tastefully decorated. Transfer from the airport and check in to the condo was a snap. Thanks Tonya. 6-8 people (3 couples) could easily have fit. Noise from fusion wasn’t a problem. 5th ave is steps away. Walmart is an easy walk, but note that you can’t buy alchohol on Sunday’s or before 10 am, except at bars/rest. Went up to Walmart to stock up on Sunday since we arrived kind of late on Saturday, and found this out, dang. Free phone to us and internet was great to stay in touch. Never had a problem getting chairs on the beach. The infinity pool was great. Definitely would come back. We’ve done the all inclusive in Playa before, but now I’m sold on the condo concept. I don’t know that we ended up saving alot of $$ compared to the all inclusive, but we had free reign on what ever, where ever, and when ever we wanted to eat and drink, plus the beach between the piers is the best for walking and people watching. Probably would’ve been cheaper if we’d bought more food at the stores and done a little less eating out, but hey isn’t that what vacation is for???
Snowbird from WI
For a stay Feb. 2011
Reviewed on FlipKey