FAQ

How close to the beach are you?

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All of our properties in Playa del Carmen & Playacar are situated directly on the beach! Walk out of your condo or villa and you’re smack dab on the beach!

How close to 5th Avenue are your condos?

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In Playa del Carmen, all of our condos are less than one block from 5th Avenue, the pedestrian-only walkway that runs parallel to the ocean and is Playa’s main street. Our villa located in the gated community of Playacar is approx. a 15-20 minute walk to town.

Do we need to rent a car?

Everything in Playa is within fairly easy walking distance. If you decide you want a car after arriving in Playa, we highly recommend Dream Rentals. There are taxis everywhere as well.

How do we get to our condo or villa from the Cancun Airport? 

We can assist you with private transportation by van ($55 to $95USD each way depending on the amount of people) or you may take a cab or the luxury bus. A cab will cost about $65-80USD & they only can take 4 people so very tight with luggage. The ADO bus costs $8USD per person each way. The bus station is located at the south end of 5th Avenue. There are cab & tricyclettes that will transport you and/or your luggage from there.

From Cozumel you’d take a cab from the airport to the ferry dock. Ferries leave each hour and it takes about 35 minutes to arrive in Playa del Carmen. From the ferry dock in Playa you can get a cab/pedicab/tricylette to get to your vacation home.

If you are staying in our villa, complimentary one-time roundtrip airport transfer is included!

Can I take money out of ATMs?

Yes but we recommend you do so at a bank with an inside ATM so they cannot be tampered with. You can also take money out of the ATMs at the grocery stores but their exchange doesn’t tend to be in your favor. (Do not use street ATMs) The ATMs are in both English & Spanish. You will have to put in how many pesos you want.

What about safety?

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We have never felt the smallest bit unsafe in Playa. Our condos have 24 hour security & security cameras in the common areas. It is very safe to walk around town. Use common sense like you would traveling anywhere and you’ll be fine.

Do we need to get pesos?

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No. All stores in Playa will take dollars and euros and most will accept credit cards. There are ATMs nearby and places called ‘cambios’ to exchange money. For tipping, taxis and beach massage we highly recommend you bring small pesos or bills.

How far are the ruins?

Tulum is the closest — about 45 minutes. Coba is about 1.5 hours away & Chichen Itza is around 2 hours away. We can arrange our tour guide to take you on a private tour

Where can we get groceries?

Walmart is 4 blocks from 5th Avenue (about a 10 minute walk) from our condos in Playa. If you use our private airport transfer, for $20USD you can make a pit stop for groceries.  You will need to take a cab to get to Sam’s Club if you prefer to shop there!

What about water sports? Massages?

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You can do it all right from the beach. Parasail, windsurf, jetski, kayak, & paddleboard. Beach massage is easy to enjoy and the rates are fantastic. As of 2024 it’s approximately $35USD for one hour. Massage on 5th Avenue or at a spa will be much more expensive.

What are cenotes?

Cenotes are underground rivers that collapse and now form caves where you swim in and get to see a beautiful rock formation underwater.

Do I need to bring an electrical adapter?
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliences/devices, we recommend brining an adapter.

Do you have washer and dryers in your rentals?

Yes each of our listings has a washer and dryer.